News

Comparing the Top 8 FSM Systems in the Market

March 20, 2019

 

There’s no doubt that the competition in field Service Management is growing tremendously. By 2022, the field service market will have grown exponentially. It will account for over 3.5 billion euros. Moreover, the largest chunk of this growth will come from scheduling and dispatch.

Therefore, it is hardly surprising that the most significant transformations in the field service sector has been the emergence of digital solutions. In particular, field service has become more mobile. It has become essential for every field service provider that wants to survive competition and thrive, to provide the best possible customer experience. the best way to do that, is to make sure your product serves the business in the best and simplest way. providing your customers with everything they need in one place will stop them from looking somewhere else.

There are five main features every Field Service Management system should have. in this article, we compare 7 of the Top FSM Systems to our System BRAVO against these features.

Task Management:

BRAVO: Tasks backlog, Weighted Tasks, Monthly Calendar view.

ServiceMax: Service Board with Tasks backlog and available Field Agents, Job Weight, Hourly view.

StreetSmart: Hourly view, Monthly Calendar view.

CoreSystems: Task Backlog, Ubering Model, Hourly view.

Oracle Field Service: Task Backlog, Task Counter, Monthly Calendar View.

AI Field Management:Task Backlog, Monthly Calendar View.

FieldOne: Work order Log, Hourly View.

IFS: Hourly View.

Scheduling and Dispatching:

BRAVO: Drag and Drop Calendar View, Automated Scheduling, Artificial Intelligence Scheduling, Assignment to Multi Agents, Filteration by Skill and Nearest Location, Task Prioritization.

ServiceMax: Drag and Drop Calendar View, Automated Scheduling, Assignment to Multi Agents, Filteration by Skill, Task Prioritization.

StreetSmart: Drag and Drop Calendar View, Automated Scheduling, Filteration by Skill.

CoreSystems: Drag and Drop Calendar View, Automated Scheduling, Filteration by Skill, Task Prioritization.

Oracle Field Service: Automated Scheduling, Decentralized Scheduling.

AI Field Management: Artificial Intelligence Scheduling.

FieldOne: Drag and Drop Calendar View, Automated Scheduling.

IFS: Drag and Drop Calendar View.

Mapping and GPS:

BRAVO: Live GPS Tracking, Driving Navigation, Travel Time Calculation, Best Route Prediction.

ServiceMax: Live GPS Tracking, Driving Navigation, Travel Time Calculation.

StreetSmart: Live GPS Tracking, Driving Navigation, Travel Time Calculation.

CoreSystems: Live GPS Tracking, Travel Time Calculation, Best Route Prediction.

Oracle Field Service: Live GPS Tracking, Driving Navigation.

AI Field Management: Live GPS Tracking, Driving Navigation, Travel Time Calculation.

FieldOne: Live GPS Tracking, Driving Navigation.

IFS: Live GPS Tracking, Driving Navigation.

Job Reporting:

BRAVO: Smart Customizable Forms, e-Signatures, Data Validation, Image Attachment Support, Document Attachment and Sharing, Follow-up task creation.

ServiceMax: Smart Forms, e-Signatures, Data Validation, Image/Video Attachment Support.

StreetSmart: Predefined Forms based on Task Workflow, Smart Data Capture.

CoreSystems: Unified Checklists.

Oracle Field Service: Notes, e-Signatures, Descriptive Fields, Attachments, Follow-up Task Creation.

AI Field Management: Image Attachment Support.

FieldOne: – not specified-

IFS: – not specified-

Analytics:

BRAVO: Real Time Reporting, Customized Reports and KPIs, Gamification.

ServiceMax: Real Time Reporting.

StreetSmart: Reports, Dashboards and KPIs.

CoreSystems: Real Time Reporting, Customized Reports and KPIs.

Oracle Field Service: Task Level Reporting, Service Level Reporting.

AI Field Management: Reporting. – not specified-

FieldOne: Advanced Analytics with PowerBI.

IFS: Reporting. – not specified-

 

To learn more about BRAVO’s features and latest releases, Request a Demo or reach us at Sales@codelabsys.com